This Privacy Policy explains how Floral Harmony collects, uses, discloses, and retains personal information in connection with its website and floral services. It applies to inquiries, consultations, custom quotes, event planning, delivery, and on-site setup for wedding bouquets and event decoration.
We use personal information to respond to inquiries, arrange consultations, prepare custom quotes, confirm dates and event details, process payments, coordinate delivery and on-site setup, manage customer communications, maintain records, improve website performance, and meet legal or accounting obligations.
We may share personal information with payment processors, website and hosting providers, communication tools, delivery or setup support, and other service providers that help us operate the business. These parties may process information only for the services they provide to us and are expected to protect it appropriately.
We may disclose personal information when required to comply with law, court orders, lawful requests, or to protect our rights, customers, staff, or property. We may also share information where disclosure is necessary to prevent fraud, address security issues, or support a legal claim.
Subject to legal limits, individuals may request access to their personal information, ask for corrections, or object to certain uses where applicable. Some requests may be declined if the information must be kept for legal, security, or business record purposes.
To make a privacy request, provide enough information for us to verify your identity and understand the request. We may ask for additional details before responding. If a request cannot be fulfilled in full, we will explain the reason where appropriate.
We keep personal information only for as long as needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal obligations. When information is no longer required, we delete it, anonymize it, or otherwise handle it in a secure manner consistent with our retention practices.
We may update this Privacy Policy from time to time. The revised version will apply when it is posted on the website, unless a different effective date is stated. Where changes are material, we will take reasonable steps to make the update noticeable.
We may collect contact details, event information, design preferences, delivery and setup instructions, payment-related information, and communications sent through our website or by other ordering methods. We may also collect technical data such as device and browser information, log data, and basic usage details when the site is used.
We collect personal data from users who submit inquiries, request consultations, place orders, confirm event details, or communicate with us about floral services. We may also receive information from payment processing, appointment coordination, and website systems that record form submissions and site activity.
We may use essential cookies to support site functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is needed for the operation of the website and related services.
We use browser cookies and similar technologies for site operation, preference handling, and basic analytics where enabled. Users can manage cookies through browser controls and device settings, and may clear stored cookies at any time. Blocking certain cookies may reduce the functionality of forms, preferences, or session features.
